Choosing a hearing aid is an important decision, and knowing your options for returning a device if it doesn’t work out is just as essential. Whether you’re purchasing through a professional audiologist or trying an over-the-counter (OTC) model, understanding trial periods and return policies can give you peace of mind.
This article breaks it down into two key categories:
Professionally Fit Hearing Aids
If you’re working with a licensed hearing care professional—such as an audiologist—your hearing aids are considered professionally fit devices. In these cases, the return policy and trial period are not determined by the manufacturer, but instead by state law and the clinic’s own policies.
✅ Uniform Trial Periods Across Brands
Whether you’re being fit with:
—the return policy is essentially the same. This is because state laws in the U.S. mandate a minimum trial period, usually 30 business days (about six weeks). Some states require even longer.
🔎 No hearing aid brand has a “better” trial period than others when fit professionally.
Want to know why this matters? See: Why I Recommend Hearing Aids Even When Patients Are Hesitant
Over-the-Counter (OTC) Hearing Aids
With the FDA’s approval of OTC hearing aids in 2022, many people are exploring self-fit options. Brands like Jabra Enhance, Lexie (powered by Bose), Eargo, Sony, and Audien are sold online or in retail stores.
Here’s where trial periods vary significantly between brands—and return policies can affect your satisfaction.
📦 Common OTC Hearing Aid Return Policies
| Brand | Return Period | Return Shipping Fee? | Restocking Fee? |
|---|---|---|---|
| Jabra Enhance | 100 days | No | No |
| Eargo | 45 days | No | No |
| Lexie B2 (Bose) | 45 days | No | No |
| Sony CRE-C10 | 45 days | Yes | No |
| Audien Hearing | 45 days | Yes | Often Yes |
| MDHearing | 45 days | Yes | Often Yes |
Looking for OTC product reviews? Visit:
⚠️ Key Takeaways:
- Read the fine print. Some OTC brands charge restocking or shipping fees.
- Longer trial periods (like Jabra’s 100-day window) provide more flexibility.
- Return processes may be strict—test the product early and thoroughly.
Final Thoughts
- Professionally fit hearing aids have state-mandated minimum trial periods—usually 30 business days.
- OTC hearing aids vary widely in their return policies—look for generous trial windows and no hidden fees.
If you’re unsure whether to go OTC or professional, start by speaking with a licensed audiologist.
Additional Resources
Have questions about your options? Contact Hearing Insider for personalized guidance.