The Lexie B2 Hearing Aids Powered By Bose is a great device. But like all types of hearing aids, they will occasionally stop working. Luckily 99 times out of 100 the reason why it stops working is the filter got clogged with earwax. Learn how to fix this problem and prevent it from ever happening again.
Most Common Reasons Why Lexie Hearing Aids Stop Working is Due to the Wax Trap
Wax is a natural substance produced by the ear to protect it from dust, bacteria, and other harmful particles. It can accumulate in the ear canal and cause hearing problems. When a person wears a hearing aid, the wax can accumulate on the device’s microphone, speaker, and other parts, leading to a reduction in sound quality or stopping any sound from getting out of the hearing aid.
To prevent wax buildup in the hearing aid, Most custom and RIC hearing aids use wax traps.
A wax trap is a small filter placed on the device to prevent earwax from entering and clogging the speaker.
When a wax trap becomes clogged with earwax, it can affect the hearing aid’s performance. The sound quality may become distorted, or the device may stop working altogether. In such cases, the wax trap needs to be replaced.
Replacing a wax trap is a simple process that can be done at home.
Your devices should have come with a package of wax traps. If you are running low you can purchase more at the lexie store. Follow the link> Hover over OTC Hearing Aids tab> click on Accessories.
Scroll down till you find Lexie Powered by Bose Wax guards (Pack of 8).
Steps to Change Wax Guard For Lexie Hearing Aid
Open the wax guard case and pull out a new stick. The side with a white piece is the new wax trap. The black end of the stick will be used to pull out the wax trap that is currently in the hearing aid.
Remove the dome from the hearing aid by holding the speaker in one hand and the dome earpiece in the other hand.
Gently pull the dome off of the receiver wire. You do have to pull hard, I try pulling out and sideways at a 45-degree angle.
Wipe any debris off of the hearing aid. You can use a tissue or a lint-free cloth.
Insert the removal side (the side without a white piece on it) and push it straight into the wax trap that is already in the hearing aid.
Pull the stick out of the hearing aid, the wax trap should come with it.
Flip the stick around in your hand so the brand-new white wax trap is facing forward.
Push the new wax trap into the same hole of the hearing aid that the previous wax trap was removed from.
Pull out the stick and the new wax trap should remain in the hearing aid.
Put the dome back on the hearing aid. See Lexie Manual for more help.
Check Frequently For the Best Hearing Aid Function
It is essential to check the wax trap regularly and replace it when necessary to avoid hearing aid malfunction. The frequency of wax trap replacement depends on the individual’s earwax production. Some people may need to replace the wax trap every week, while others may need to do it once a month.
If this doesn’t fix the hearing aid, try replacing the receiver or contact Lexie Support in the app.
In conclusion, the most common reason why hearing aids stop working is due to the wax trap. Regular maintenance and care of the hearing aid, including wax trap/wax guard replacement, can prevent device malfunction and ensure optimal performance. If you are unsure how to replace the wax trap or are experiencing hearing problems, it is recommended to consult a hearing healthcare professional.