Lexie, a leading provider of innovative hearing aid solutions, has released an exciting firmware update for its popular Lexie B2 Bose hearing aids. This update, introduced in May 2023, allows users to stream calls directly from their iPhones to their hearing aids, enhancing their communication experience. To take advantage of this new feature, it is essential to update the firmware on your existing Lexie B2 hearing aids.
If you purchase new devices, they will already have the updates installed and be capable of Bluetooth streaming.
Firmware Update Process
To update the firmware on your Lexie B2 hearing aids, it is necessary to return the devices to the company for the installation of the new firmware. Unlike app-based updates, Lexie requires direct intervention from their technical experts to ensure a seamless and reliable firmware upgrade. By following the steps outlined below, you can ensure that your Lexie B2 hearing aids are up-to-date and capable of iPhone call streaming:
- Contact Lexie: To initiate the firmware update process, call Lexie’s dedicated support hotline at (800) 499-1336. Their knowledgeable representatives will provide you with detailed instructions on how to proceed.
- Trial Period Hearing Aids: If your hearing aids are still within the trial period, Lexie offers a complimentary firmware update service. You can send your hearing aids to the company, and they will update the firmware at no additional cost. The trial period only lasts for 45 days after purchase.
- Non-Trial Period Hearing Aids: For hearing aids outside the trial period, Lexie provides an upgrade service that includes the firmware update and complete refurbishment of the devices. The cost for this service is $50, which covers both the firmware update and the refurbishment process.
Benefits of Firmware Update: Updating the firmware on your Lexie B2 hearing aids not only unlocks the exciting new iPhone call streaming feature but also offers additional benefits:
- Enhanced Communication: With the new firmware, users can seamlessly stream calls from their iPhones directly to their Lexie B2 hearing aids. This feature ensures clear and crisp audio quality, allowing for improved conversations and better comprehension.
- Complete Refurbishment: For non-trial period hearing aids, the firmware update process includes a thorough refurbishment of the devices. This means that your hearing aids will be cleaned, inspected, and any necessary repairs or adjustments will be made, ensuring optimal performance and longevity.
