Last Updated on August 9, 2025 by Jonathan Javid Au.D.
As an audiologist and blogger, I often receive questions from Phonak hearing aid users. In this blog post, I’ll address the most common concerns and troubleshooting steps so you can get the most out of your devices. Whether you’re new to hearing aids or a long-time user, these answers will help you improve performance and comfort.
What are the most common Phonak hearing aid problems?
Hearing aids are complex devices, and occasional issues are normal. Common problems include feedback (whistling), static or crackling sounds, difficulty adjusting volume, discomfort, short battery life, and reduced clarity. Many of these issues can be resolved with cleaning, adjustments, or software updates from your audiologist.
What is the lifespan of a Phonak hearing aid?
With proper care, Phonak hearing aids typically last 5–7 years. Regular cleaning, avoiding moisture exposure, and changing domes and wax traps can extend their life. See our article: Do Hearing Aids Wear Out?
How do you perform a hard reset on a rechargeable Phonak hearing aid?
Press and hold the bottom button (volume down) for 10 seconds, then release. Place the hearing aids back in the charger to restart. This restores the device to factory settings and can fix minor software glitches.
What should I do if my Phonak hearing aid stops working?
First, try basic troubleshooting:
- Replace or recharge the battery
- Clean the microphone and receiver openings
- Check wax traps for blockage
- Perform a reset
If these steps don’t help, your audiologist can run diagnostics. If you need a provider, check ZipHearing to find one near you. See also our hearing aid repair cost guide.
How do I know if my Phonak hearing aid is inserted correctly?
The hearing aid should sit securely with no discomfort. Feedback (whistling) often means it’s not fully inserted. See our guide to stopping whistling for fit tips.
Can hearing get worse while using a hearing aid?
Hearing aids do not damage your hearing. However, if your hearing loss is progressive, your hearing may decline over time, requiring programming adjustments or upgraded technology.
How long does it take to adjust to Phonak hearing aids?
Your brain may take 2–4 weeks to adapt to amplified sound. Wearing them consistently speeds up this process. See our adjustment timeline guide for details.
Can I connect my Phonak hearing aids to Bluetooth devices?
Yes, most newer Phonak models like the Audeo Infinio Sphere offer Bluetooth streaming for calls, music, and TV audio. Pairing is done through your phone’s Bluetooth settings.
How often should I service my Phonak hearing aids?
It’s best to have them professionally cleaned and checked every 6 months. See our maintenance guide for DIY tips between appointments.
Do Phonak hearing aids work with Auracast?
Phonak is expected to release Auracast-ready models in the coming years. For the latest updates, see our Auracast hearing aid guide.