How to Troubleshoot Common Problems with Your Lexie B2 By Bose Hearing Aids

While Lexie B2 Powered By Bose hearing aids are designed to provide clear, reliable sound, they may occasionally experience technical difficulties. Some of the most common issues include poor sound quality, feedback or whistling, and difficulty with volume control. In this article, we will explore some tips and techniques for troubleshooting these and other common problems with your Lexie hearing aid.

Poor sound quality

If your hearing aid is producing poor sound quality, the first step is to check to make sure the hearing aid is clean. You may also need to change the wax guard. If the volume is adequate but the sound quality is still poor, open the app in a quiet room and give yourself a new hearing test like you did when you initially set up the hearing aids. If cleaning or a new hearing test does not resolve the issue, contact Lexie customer service via the Lexe App.

Feedback or whistling

Feedback or whistling can occur when the microphone and receiver are too close together. Try repositioning the hearing aid or using a dome that fits tighter in the ear. Switch to a closed dome (one without holes in it).

Difficulty with volume control

If you are having difficulty adjusting the volume of your hearing aid, check to make sure there is no debris around the push buttons on the back of the hearing aid. If it still doesn’t work, ensure their no moisture in the aids, and follow these steps to dry the aids out completely. If it still doesn’t work and these steps do not resolve the issue, contact Lexie customer service or seek the assistance of a hearing healthcare professional.

Alternatively, you can use the lexie app as a remote control if the push buttons stopped working.

Connectivity issues

If you are experiencing connectivity issues with your Lexie hearing aid, ensure that it is paired correctly with your phone app. Turn your phone off and then back on. Restart the hearing aids by placing them in the charger and then removing them. Forget hearing aids from the app and then pair like it is a brand new device. If the problem persists, contact Lexie customer service via the app.

Distorted sound

If you are experiencing distorted sound, check the fit of the hearing aid and ensure that it is not obstructed by earwax or debris. Clean the device using the methods outlined above. You may also need to invest in a new receiver.

Are Your Hearing Aids Not Streaming Calls to Your iPhone?

If having trouble streaming calls directly to your iPhone, you might be wondering what the issue could be. The answer might lie in the firmware of your devices. Hearing aid technology is continuously advancing, and manufacturers often release firmware updates to introduce new features and enhance compatibility.

If your hearing aids were purchased before May 2023, it is highly likely that they require a firmware update to enable iPhone call streaming. This new capability allows you to have phone conversations directly through your hearing aids, providing a seamless and convenient communication experience.

If you purchased aids after May 2023, Try deleting the Bluetooth pairing, turn the aids off and then on again and pair aids to the hearing aids again via the app.


While Lexie hearing aids are designed to provide clear, reliable sound, they often experience repair issues as all hearing aids do. By following these troubleshooting tips and techniques, you can identify and resolve common problems with your device. If you are still experiencing issues, contact Lexie customer service or seek the assistance of a hearing healthcare professional. With the right care and attention, your Lexie hearing aid can provide clear, reliable sound.

Jonathan Javid Au.D.

Jonathan Javid Au.D., a seasoned audiologist with an extensive background in the field of audiology. With over 11 years of invaluable clinical experience, Jonathan has dedicated his career to helping individuals enhance their hearing and improve their quality of life.

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