Troubleshooting Phonak Hearing Aid Lights: A Comprehensive Guide

Welcome to our comprehensive guide on troubleshooting the lights of Phonak hearing aids. In this article, we will provide you with all the information you need to understand the various light indicators and their meanings for the Phonak Audeo L (Lumity) and Phonak Audeo M (Marvel) lines. By familiarizing yourself with these light patterns, you’ll be able to identify potential issues and take appropriate steps to resolve them. Whether you’re facing a blinking red light, a solid green light, or any other light-related concern, we’ve got you covered. Let’s dive in and get your Phonak hearing aid lights back on track!

Charger Indicator Lights

When placing the hearing aids in the charger, you may observe different blinking light patterns indicating the battery level. Here’s what each light color signifies:

  • Blinking Red: Battery level is below 10%.
  • Blinking Yellow: Battery level is between 11% and 70%.
  • Blinking Green: Battery level is above 70%.
  • Solid Green: The battery is fully charged.

Removing Hearing Aid from Charger

If the charger is connected to power and you remove the hearing aid from it, the following sequence of lights may occur:

  1. The hearing aid light will blink green ten times.
  2. After the ten blinks, the hearing aid will automatically turn itself on.

Manually Turning Off the Hearing Aid

You can manually turn off the hearing aid by following these steps:

  1. Locate the down button on the hearing aid.
  2. Press and hold the down button for 5 seconds.
  3. The hearing aid light will turn solid red for 2 seconds.
  4. After 2 seconds, the hearing aid will turn off.

Solid Red Light in the Charger

If the hearing aid’s light remains solid red while placed in the charger, it indicates one of the following conditions:

  1. Temperature Range: The hearing aid is outside the temperature range suitable for charging. Ensure that the environment is within the recommended temperature range for charging the hearing aid. The temperature range is 5 to 40 degrees Celsius or 41 degrees to 105 degrees Fahrenheit.
  2. Battery Fault: The battery in the hearing aid may be faulty. In this case, it is necessary to visit your audiologist’s office to have the hearing aid repaired. See our guide to how to troubleshoot.

Constantly On Light Outside the Charger

If the hearing aid’s light remains on constantly while it is outside the charger, it signifies a fault state. To resolve this issue, you will need to reset the hearing aid at your audiologist’s office. They will be able to assist you in diagnosing and resolving the fault.

No Light When Placing Aid in Charger

If you place the hearing aid in the charger and no light comes on and the charger has power, it is possible that one of the color light bulbs inside the charger is burnt out. However, this does not affect the functionality or sound quality of the hearing aid. You can still use the hearing aid if, when you pull it out of the charger, it turns on properly.

If you prefer to get the hearing aid fixed, your audiologist will need to send it in for repair to Phonak. If the aid is still under warranty (typically the first 3 years), the repair will be free of charge. After the warranty period, there will be a normal repair fee, which may vary around $250, depending on your audiology office.

If you encounter any other issues or need further assistance with your Phonak hearing aid, it is recommended to contact your audiologist or (find a new one) or call Phonak customer support at 866-230-0110 for personalized support and guidance.

Pro Tip
If you hearing aid is more than 5 years old, you may want to consider replacing it with a brand new pair. See my current hearing aid recommendations.

This page applies to the following hearing aids

Phonak Audeo LPhonak Audeo L-RTPhonak Audeo L-RLPhonak Audeo PPhonak Audeo P-RTPhonak Audeo P-RL
Phonak Audeo L30-RPhonak Audeo L30-RTPhonak Audeo L30-RLPhonak Audeo P30-RPhonak Audeo P30-RTPhonak Audeo P30-RL
Phonak Audeo L50-RPhonak Audeo L50-RTPhonak Audeo L50-RLPhonak Audeo P50-RPhonak Audeo P50-RTPhonak Audeo P50-RL
Phonak Audeo L70-RPhonak Audeo L70-RTPhonak Audeo L70-RLPhonak Audeo P70-RPhonak Audeo P70-RTPhonak Audeo P70-RL
Phonak Audeo L90-RPhonak Audeo L90-RTPhonak Audeo L90-RLPhonak Audeo P90-RPhonak Audeo P90-RTPhonak Audeo P90-RL

Jonathan Javid Au.D.

Jonathan Javid Au.D., a seasoned audiologist with an extensive background in the field of audiology. With over 11 years of invaluable clinical experience, Jonathan has dedicated his career to helping individuals enhance their hearing and improve their quality of life.

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