Troubleshoot a Rechargeable Phonak Hearing Aid

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Phonak rechargeable hearing aids provide a remarkable solution for individuals with hearing loss. I personally have fit over 1,200 pairs of these hearing aids in the last 4 years and highly recommend them. They are the most popular hearing aid fit by the VA. But like all hearing aids, they break or have other issues. Let’s go through some possible solutions and troubleshooting tips to save you a trip to your audiologist’s office.

Common Issues and Solutions

Troubleshooting Charging Problems

Charging issues can be a common concern with rechargeable hearing aids. To troubleshoot this problem:

  • Check that the charging cable is securely connected to both the charging dock and the power source. It is best to use the cables that came with the charger. But if they are not working, use a similar cord and box. Or buy a replacement cord.
  • Ensure that the charging dock is plugged into a functional power outlet.
  • Clean the charging contacts on the hearing aid (wipe them with an alcohol wipe)
  • Clean the charging dock to ensure a proper connection (use a Q-tip dipped in rubbing alcohol and whip the metal contacts.
  • Verify that the LED indicator on the charging dock displays the correct charging status.

Cleaning the Rechargeable Hearing Aid Charger Ports

Regular cleaning of the rechargeable hearing aid dock is crucial for optimal performance. Follow these steps for proper cleaning:

  1. Disconnect the dock from the power source and remove the hearing aids.
  2. Use a Q-tip dipped in rubbing alcohol to wipe metal contact in the holes of the case.
  3. Wipe the exterior surface of the charger, removing any visible dirt or smudges.
  4. Inspect the charging contacts for debris or buildup, and gently clean them using the Q-tip.
  5. Ensure the dock is completely dry before reconnecting it to the power source and placing the hearing aids back in.
  6. If it is still not working, consider buying a new charger. Phonak Audeo L charger, Phonak Audeo LR charger, Phonak Audeo B and M P chargers.

By maintaining a clean dock, you can minimize the risk of charging problems and ensure reliable performance.

Resetting Your Phonak Rechargeable Hearing Aid

Performing a hard reset can often resolve functionality issues with your Phonak hearing aid. To reset the device:

  • There are two common issues with the hearing aid that require a reboot.
    1. The LED light on the back of the hearing aid doesn’t flash even when it’s in the charger.
    2. The hearing aid shows a solid green light, indicating it’s fully charged, but doesn’t boot up when taken out of the case.
  • To reboot the hearing aid, hold down the lower button (volume control) on the back of the device for a full 30 seconds.
  • After 30 seconds, place the hearing aid back in the charger and leave it there for a minute.
  • The light on the back of the hearing aid should start up after a few seconds.
  • Depending on the issue, the hearing aid may or may not be charged at this point. Check the color of the light:
    • Red or orange: Leave the hearing aid in the charger for a few hours.
    • Yellow or green: The hearing aid has a couple of hours of use.

Resetting your Phonak hearing aid can troubleshoot various issues such as sound quality problems or connectivity issues with accessories.

Clean the Hearing Aid

How to Replace a Phonak Cerustop Wax Trap (hearing aids with custom molds):

  1. Take a moment to clean any debris or residue from the hearing aid using a tissue or lint-free cloth.
  2. Retrieve a Cerustop stick from its package.
  3. Insert the end of the stick without the white piece (the removal side) directly into the existing wax trap within the hearing aid.
  4. Gently withdraw the stick, causing the wax trap to come out along with it.
  5. Rotate the stick in your hand, orienting the new white wax trap to face forward.
  6. Insert the fresh wax trap into the same opening in the hearing aid from which the previous one was removed.
  7. Remove the stick, leaving the new wax trap securely in place within the hearing aid.

How to Replace a Phonak Cerushild Wax Trap (hearing aids with rubber domes):

Step 1: Rotate the CeruShield disk to the right to locate a fresh wax trap.

Step 2: Remove the silicone dome from the hearing aid by gripping the wire with one hand and the dome with the other, then pull them apart.

Step 3: Replace the old wax trap by inserting the hearing aid into the opening marked as 1 on the CeruShield disk. Push it until it clicks, then pull the wire out, removing the old wax trap.

Step 4: Move the wire to the hole labeled as 2. Insert the wire into this hole until it clicks, then pull it out. You will notice an empty slot in the disk, indicating that the new wax trap is now in the hearing aid.

Step 5: Reattach the dome. If the previous dome is clean and undamaged, you may reuse it. However, if it’s not in good condition, it is recommended to use a new dome.

Additional Common Problems

Identifying Sound Distortion

If you experience sound distortion while using your Phonak hearing aid, consider the following:

Improving Battery Life

If your hearing aid’s battery life seems shorter than usual, try the following:

Resolving Connectivity Issues

For connectivity issues with your Phonak hearing aid and accessories:

To resolve connectivity problems with your Phonak hearing aid and accessories, follow these steps:

  1. Turn off your phone and then turn it back on.
  2. Restart your hearing aids.
  3. If the issues persist, delete the existing pairing between your phone and the hearing aids.
  4. Pair your hearing aids with your phone again.

Ensuring Comfortable Wear

If you experience discomfort or irritation while wearing your Phonak hearing aids:

  • Ensure proper fitting and adjustment of the devices.
  • Contact your hearing care professional for assistance in adjusting the fit or exploring alternative options.

Preventive Maintenance Tips

To avoid future issues, consider the following preventive maintenance tips:

Jonathan Javid Au.D.

Jonathan Javid Au.D., a seasoned audiologist with an extensive background in the field of audiology. With over 11 years of invaluable clinical experience, Jonathan has dedicated his career to helping individuals enhance their hearing and improve their quality of life.

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