Does this guide apply to Oticon Intent?

Yes. The steps for pairing, cleaning, changing wax guards and domes, and restarting apply to Oticon Intent as well as Opn, More, Real, and other recent Oticon models.

How do I pair Oticon hearing aids with my iPhone?

Enable Bluetooth, power the aids off and back on, then go to Settings > Accessibility > Hearing Devices and select your aids when they appear with (R+L).

Which Oticon wax filter do I need: ProWax or ProWax MiniFit?

Most dome-style receivers use ProWax MiniFit, while custom earmolds typically use ProWax. They are not interchangeable—check fit or ask your audiologist.

How do I turn off Oticon rechargeable hearing aids?

Place them in the charger for automatic shut-off, or press and hold the push-button for about four seconds until the LED flashes orange.

Can I replace the rechargeable battery myself?

No. Lithium-ion batteries are not user-serviceable. Battery replacement must be performed by a professional and is typically covered during an Oticon repair under warranty.

How can I find my lost Oticon hearing aids?

If you previously paired them, open the Oticon Companion app and use the Find My Hearing Aids feature to locate them.

Quick Troubleshooting Guide for Oticon Hearing Aids Questions

Oticon makes exceptional hearing aids, and I frequently recommend the brand to my patients. This guide provides clear, step-by-step answers to the most common questions about Oticon devices—pairing, changing wax guards and domes, cleaning, restarting, and using the app.

Oticon Hearing Aids Covered in This Guide

These instructions apply to the following Oticon models:

Oticon Opn (2018)
Oticon Opn S (2019)

Oticon Opn Play (2019)
Oticon Xceed (2019)
Oticon Ruby (2020)

Oticon More (2021)
Oticon Real (2023)
Oticon Intent (2024)

Pairing Oticon Hearing Aids

Pairing to an Apple iPhone (Made-for-iPhone)

Turn on Bluetooth on your iPhone.
Power your hearing aids off (see sections below if needed).
Turn the hearing aids back on.

Open Settings > Accessibility > Hearing Devices.
Wait up to one minute for your aids to appear.
Confirm it shows (R+L) so both right and left are ready.

Tap the device name and follow prompts to connect.
Tip: If nothing appears, restart the aids again—pairing mode times out after ~2 minutes.

Pairing to an Android Phone (via Oticon Companion)

Install the Oticon Companion App, open it, and follow the in-app pairing steps. Many recent Android phones support direct streaming (ASHA). If your phone does not, you may still use the app for controls even if audio streaming is limited.

Changing Wax Guards on Oticon Hearing Aids

Oticon uses two similar wax filter systems: ProWax and ProWax MiniFit. They work the same but differ in diameter and are not interchangeable.

ProWax MiniFit — most RIC/RITE with domes
ProWax — most custom earmolds

If you’re unsure which you have, compare the fit or check with your audiologist.

How to Change ProWax / ProWax MiniFit

Remove a new two-sided applicator from the pack.
Insert the empty side into the old wax filter and pull to remove it.

Flip the tool and press the loaded side (new filter) into the receiver opening.
Pull the tool straight out and discard it.

Replacements: Oticon ProWax | ProWax MiniFit

Illustrations courtesy of Oticon user manuals.

Turning Off Oticon Hearing Aids

Disposable Battery Models

Open the battery door to power off.

Rechargeable Models (More, Real, Intent, etc.)

Place aids in the charger for automatic shut-off, or

Press and hold the push-button for ~4 seconds until the LED flashes orange.

Restarting Oticon Hearing Aids

Battery models: open and close the battery door.
Rechargeable models: place in the charger for ~3 seconds, then remove.

Cleaning Oticon Hearing Aids

Wipe the aids with a soft, dry cloth.

Use the provided tool to brush microphone ports.
Use a dry brush to clean domes/receivers.
Replace wax filters regularly (see instructions above).

Turning On Oticon Hearing Aids

Battery models: close the battery door to power on.
Rechargeable models: press and hold the push-button for ~4 seconds until the LED flashes green.

Changing Domes on Oticon Hearing Aids

Grip the dome and gently pull it straight off the receiver.
Align the new dome and push firmly until it clicks and feels secure.

Changing Rechargeable Batteries

Lithium-ion cells are not user-serviceable. The FDA restricts battery replacement to professionals. If your aid is under warranty, Oticon will cover the battery replacement during a repair. (Clinicians: use the pin tool at the service port to open per Oticon’s service guide.)

Using the Oticon Companion App

Download from the Apple App Store or Google Play. The app provides volume/program control, streaming adjustments, “Find my hearing aids,” and remote care. See our comparison of top apps: Best Hearing Aid Apps.

Finding Lost Oticon Hearing Aids

If you paired the aids to the Companion app before misplacing them, use the app’s Find My Hearing Aids feature for proximity guidance.